Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.May assist in customer communication throughout the repair process.Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.Coordinate Rental Car /Tow companies to provide one-stop service to all customers.Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Monitor work volume scheduled for the center and recommend load level requests when necessary support market segmentation by assigning cars to appropriate location for quality repair.Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient.Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary.
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